When communicating a policy change with Vendors, it is important to allow time to appropriately educate your vendors on the process. A great first step is to send an announcement email about the new expectation for implant logistics. The email should include a summary of the changes and an attachment of the full policy, and a reminder sheet should be posted in the department. As with any policy, you should clearly outline what the consequences for non-compliance will look like. These consequences should be agreed upon by the other leaders in the facility, and applied universally. If you find that vendors aren’t following the new policy, be willing to say, “No.” However, use the opportunity to collaborate with the vendor to fix their process moving forward. Many times vendors break these rules due to circumstances outside of their control.
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