When it becomes clear there will be Vendor policy updates, it’s critical to give your team enough time to put together adequate educational programming for your staff and any other hospital staff that the changes may impact. An important point here – do not fall into the trap of telling people “once” about the changes. The object of training is to get people to change their behavior, not just so that we can hold them accountable because we have a record that we told them of the change. In order to make changes stick in your department, plan on having to tell your team the same thing multiple times in multiple, creative ways to give them the best opportunity to soak it up and actually remember when the time comes.
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