The most common area that hospitals struggle to get vendor compliance with is on-time delivery of vendor trays. Once a hospital has a way to track when vendors were notified about a case and when the tray was delivered to the facility, they have the tools to begin holding vendors accountable to comply with the hospital’s policy. One suggestion for holding reps accountable for timely deliveries is to add financial penalties to implant contracts that penalize this disruptive behavior. Late deliveries can cause costly rush processing for the hospital and jeopardizes the quality of the instrument processing. This could be a way a facility passes some of that cost along to the vendor. Implant Management software can also help hold vendors accountable for missing instruments, as the vendor will need to have clearly documented each instrument during the sign-in process. If trays arrive to the facility incomplete, the hospital will not be responsible for purchasing a replacement instrument for the vendor.

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