This metric indicates the time and/or resources required to manage the reconciliation of a hospital’s bill-only charges. Time can simply be measured in minutes, hours or days. Resources may be examined at an estimated FTE (full-time equivalent) level or at a monetary level. One calculation method would be to determine the amount of time a certain number of employees or FTEs are spending on resolving bill-only charges and using a salary estimate per unit time to determine the total amount of money being spent to manage reconciling bill-only charges. This is important for hospitals to understand because addressing this issue impacts the revenue cycle for the hospital, bringing in money sooner.
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